B2P Escalation Operation Associate

Job description / Role

Role Summary:

• Global Operations - Supply Chain is creating regional roles to manage key B2P processes & operations. These roles are to support our organization as we re-align around Global AP processes to drive operational productivity & support of future growth
• This role will act as a single point of contact for escalations relating to Legacy platforms within the META Region
• This will involve working directly with the vendors. GE Businesses and other stakeholders until the issues are resolved

Essential Responsibilities:

• Tracking and responding of queries using customer case management tool
• Following up with all relevant action owners and providing feedback on the tool
• Responding to urgent cases within 24 hours
• Educate users and suppliers on how to raise queries
• Driving the reduction of email queries by promoting the usage of the tool
• Perform Root-cause analysis of cases to avoid future recurrences
• Providing weekly visibility on open cases by action owners/team responsible
• Liaise with other B2P Teams on metrics trending and focus areas
• Liaise with other teams to aid 100% Paid on Time
• Following up on WHT Certificates with Tax teams
• Pulling proof of payments when required
• Assist in any projects regarding to work transitioning to other teams
• Reviewing and approving all the Urgent Payment Requests and CRM Tickets relating to the legacy platforms

Requirements

Qualifications/Requirements:

• Degree in Finance related field
• 2 years’ experience in Buy 2 Pay
• Fluent in English
• Good communicator, building relationships with internal customers and external vendors.

Desired Characteristics:

• Bias for action
• Willingness to drive issue resolution & manage escalations
• Basic understanding of common Buy2Pay platforms
• Organization and planning skills
• Hands on experience over Oracle based ERP.
• Technical accounting background an advantage
• Demonstrated good communications skills

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Locations: Egypt; Cairo

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.