Butler

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a highly professional and detail-oriented Butler to join our esteemed team in Cairo, Egypt. As a Butler in our organization, you will provide exceptional, personalized service to our discerning clientele, ensuring their every need is met with efficiency and grace.

• Welcome and prepare for guest arrivals, creating a warm and inviting atmosphere
• Offer personalized, anticipatory service to meet and exceed guest expectations
• Manage administrative tasks, including responding to emails, preparing welcome cards, and ordering amenities
• Serve as the primary point of contact for guests during their stay, handling requests such as wake-up calls, packing and unpacking, and special arrangements
• Coordinate with other departments to ensure seamless service delivery
• Maintain an in-depth knowledge of local attractions, customs, and services to assist guests with inquiries
• Uphold the highest standards of service quality in line with our organization's reputation
• Ensure compliance with health and safety regulations in all aspects of work
• Continuously seek opportunities to create memorable experiences for our guests

Qualifications

• Proven experience in luxury hospitality or high-end household management
• Exceptional interpersonal and communication skills, with a strong customer-focused approach
• Fluency in English; knowledge of Arabic or other languages is a plus
• Demonstrated ability to anticipate and fulfill guest needs with empathy and discretion
• Strong organizational skills with the ability to manage multiple priorities efficiently
• In-depth knowledge of etiquette, protocol, and the expectations of high-end clientele
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand, walk, and carry items for extended periods
• Impeccable personal grooming and presentation
• Proficiency in using technology for guest services and administrative tasks
• Ability to maintain confidentiality and exercise utmost discretion
• Hospitality management degree or butler certification preferred
• Familiarity with Egyptian customs and culture is advantageous

Additional information

Hotel overview: Overlooking one of Cairo's most beautiful Nile views, Nile City Towers complex is a business destination claiming Egypt's corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical aspects of position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.