Call Center Agent

Job description / Role

Description

Interact with customers over the phone to understand their banking needs.

Provide excellent customer service to achieve customer loyalty.

Resolve problems over the telephone on the spot.

Convert sales opportunities in order to meet financial targets.

Clarify and explain procedures and products over the telephone.

Capture and report customer feedback towards continual product development.

Perform the necessary and right actions on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.

Recommend process improvements to facilitate customer care work and delight the customers.

Requirements

• University graduate.
• Fluent English language is a must.
• 0-1 years of customer service experience.
• Customer-focused.
• Computer literate.
• Excellent communication skills.
• Strong listening skills.
• Fresh graduates are welcome to apply.