Claims Administrator

Allianz

Cairo, Egypt

Posted
Ref: SP864-309

Job description / Role

Job Type
Full Time
Job Location
Cairo, Egypt
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Insurance

About us

We are Allianz Partners, the leader in assistance and insurance solutions in the areas of international health, assistance, automotive, and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the international health part of the business, which has a number of well-known customer-facing brands such as Allianz Care, Nextcare, and Medi24.

The international health line of business provides international health, life, and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment, and value for our customers.

Job overview

The role of claims administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service while registering claims within our service level agreement. The claims administration department is a very fast-paced and challenging environment.

What you do

Key responsibilities

Key responsibilities will include, but are not limited to, the following:

  • Preparation, scanning, and registering of incoming claims received by post and email to ensure that daily clear-to-zero targets are achieved.
  • Entering incoming claims data to optimize claims adjudication and ensure departmental service level agreements are achieved.
  • Collating and posting claims letters to provide clients with notification of their claim settlement.
  • Liaising with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
  • Supporting global offices with administration duties.
  • Maintaining accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
  • Resending unsuccessful emails to ensure communication is completed.
  • Assisting the in-house medical team by using AI models to streamline client hospital admissions, evacuations, repatriations, and other cases, ensuring efficient and effective service.
  • Our commitment to you

    Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

    We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All of this takes place in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build work well programs to provide you with peace of mind and give you flexibility in planning and arranging for a better work-life balance.

    About Allianz Group

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.

    At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and that nurtures a culture grounded in integrity, fairness, inclusion, and trust.

    We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

    Great to have you on board. Let's care for tomorrow.

    About the Company

    With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!

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