Clinical Care Solution Installement Base

Job description / Role

Role Summary:

IB Operations Lead will be responsible for structure and maintenance process of IB & Common Objects (Account - Contact - Site - Address, IB Location) and build necessary mechanism to measure success of the process. Additionally, drive Services variable cost productivity (Material, Labor, Other Variable Cost) through programs, projects, proactive and reactive actions and leadership, and improve Services Business profitability across Africa region

Essential Responsibilities:

- Understand common objects and how they are managed for different CRMs used in the region
- Be the key contact for the region for Global IB related initiatives and programs
- Design and validate the process related to lifecycle of each element of Common Objects
- Support Service CRM program team during deployments
- Drive specific projects focused on Material, Labor and OVC productivity
- Defines and implements the productivity strategy across Africa Services organization.
- Develops profitability analysis and business cases, manages assigned projects and is responsible for achieving the designated results (Contribution Margin within budget constraints), while supporting operational excellence and KPI improvements.
- Focus on improvements and best practices that will positively impact the operating efficiency in the medium-long term, leading to increased income from operations
- Drive and report on Cost Saving Bullet Train activity, to include metrics on savings position.
- Review contract profitability/ Cost outliers and accordingly build with operations a clear strategic plan that can better impact business profitability.

Requirements

Qualifications/Requirements:

- 2-5 years of Clinical Care Solution experience as minimum.
- BS degree or a BA degree in Finance area.
- Strong preference for Analytical and Statistical skills.
- Prior CCS Business experience with proven achievements related to IB.
- Aware of Service-max platform on addition to all healthcare CRM tools.
- Fluent in English with strong influencing skills.
- Experience working in a global business environment with sound understanding of global process and transactional flows Excellent verbal and written communication skills and the ability to communicate complex business issues in a clear/concise manner.
- Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
- Clear thinking/problem solving: successfully led projects/process improvements within operations/finance function; able to quickly grasp new ideas
- Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
- Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others
- Confidence/Assertiveness: strong influencing skills

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.