Concierge Agent

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Concierge Agent:

We are seeking a professional and friendly Concierge Agent to join our team in Cairo, Egypt. As a Concierge Agent, you will be the go-to person for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.

• Greet guests warmly and offer professional, consistent, and engaging service
• Anticipate guests' needs and make informed suggestions for activities, dining, and local attractions
• Assist guests with making reservations for travel, dining, and special events
• Serve as a knowledgeable liaison between guests and all aspects of the hotel
• Provide accurate and up-to-date information about hotel services and local area attractions
• Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
• Handle guest inquiries and requests efficiently and courteously
• Maintain an organized and tidy concierge desk area
• Stay informed about local events, attractions, and changes in hotel services
• Assist with additional guest services such as luggage storage, transportation arrangements, and special requests

Qualifications

• Previous experience in a similar concierge or customer service role, preferably in the hospitality industry
• Outstanding guest service skills with a friendly and professional demeanor
• Excellent verbal and written communication skills
• Strong computer literacy, including proficiency in MS Word, Outlook, and Excel (experience with Property Management Systems is a plus)
• Proven ability to perform under pressure in a fast-paced, team-oriented environment
• In-depth knowledge of Cairo's attractions, restaurants, events, and local culture
• Multilingual skills are highly desirable
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage when necessary
• High school diploma or equivalent; higher education in hospitality or tourism is a plus

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Hotel Overview

Overlooking one of Cairo's most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt's corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking. The spectacular reception leads the way to 566 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Visa Requirements

Must be legally permitted to work in Egypt.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.