Corporate Sales Supervisor

Job description / Role

Purpose of the job

Handling corporate accounts in Mansoura (Delta Region). Managing different segments including key, national, multinational, governmental, and large accounts in the related region, ensuring an increase in Orange market share within the region. Ensuring a competitive market share for Orange within the region and handling accounts professionally.

Duties and responsibilities:

• Responsible for managing and regularly visiting a list of key, national, multinational, governmental, and large accounts in the related region.
• Develop the sales within the list/market segment, promoting new solutions and new products to the related customers.
• Prospect the full potential of the list/business segment assigned, study the area of responsibility, and arrange a program of visits by contacting people and making appointments. Achieve the sales objectives set by the direct manager.
• Coordinate with the technology department in the definition of specific proposals.
• Develop a trustworthy relationship with customers.
• Translate and transfer all information gathered from the market to the Marketing Intelligence Department.
• Give feedback on field expectations and share with the Corporate Sales Team.
• Ensure profitability on commercial offers presented. Coordinate with the Tele Sales Team.
• Quote and negotiate prices, credit terms, and prepare contracts.
• Ongoing reporting as per requirements assigned and carry out formal presentations of products using sales tools provided.
• Assess customers’ needs, explain and demonstrate products to them, which may involve providing technical descriptions as well as describing purposes for which they may be used.
• Timely communicate and advise customers of all new offers, tariffs, business solutions, tariff advisors, and proceed with the required migrations.
• Make wide penetration in accounts and get acquainted with all decision makers and influencers.
• Identify shared and exclusive accounts and immediately challenge competitors in existing shared accounts.
• Facilitate communication between customers and customer service by communicating all tools of communication like phone provisioning, password provisioning, U control, E-bill, to strengthen the business relationship between company and customer.
• Timely communicate loyalty programs to the customer base such as point scheme programs, points for users and accounts, ways to reach proper information, all available gifts on accounts and user levels, and ensure high customer loyalty.
• Be proactive, seek and probe for potential growth, potential threats, business opportunities, set visit objectives, and articulate a business plan for each account to ensure long-term business relationships and high customer satisfaction.
• Perform high-quality sales calls with good planning and pre-approach for each visit, always ready with all brochures, offers, advisors, and business solutions.
• Timely respond to Optima sales leads, churn threats, customers’ requests, and queries.
• Timely respond to emails and feedback required reports such as weekly reports, inventory, sales forecast, remote activation, rejection reports, save and credit reports.
• Be punctual to meetings and customer appointments.
• Be technology oriented with all company systems, products, services, and technical solutions.
• Maintain a high and accepted events attendance percentage. Complete call cycle and full portfolio coverage by visiting all customers at least once every month.

Qualifications

• University degree, preferably in business administration.
• 3-5 years experience in direct sales.

Skills and abilities

• Experience in sales of value-added products and services.
• Very good English, both spoken and written.
• Very good computer skills.
• Practical, reliable, and flexible.
• Good presentation and negotiation skills.
• Able to manage stress and pressure effectively.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.