Country Logistics Manager

Job description / Role

Country Logistics Manager - Egypt

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

The Country Logistics Manager is responsible for overseeing and managing the warehouse and the daily operational activities related to importing, storage and shipping of products.

The Country logistics manager will plan, manage and coordinate the activities of employees assigned to the logistics
section either directly or through subordinate managers and supervisors to ensure goals and objectives are met. Develop and implement successful project plans that lead to realize the strategic initiatives at the operational level. Also responsible for communication, implementation and compliance to Group logistics' policies and programs.
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility


- Manage the complete Logistics operations which include Warehousing, Freight imports and exports, documentation, Transportation & distribution activities.
- Ensure the logistics business is run as per standard & documented operating procedures taking into consideration Chalhoub Group policies, Health and Safety and Environmental requirements and Local legal requirements.
- Introduce and implement process improvement plans, equipment enhancement, facilities and service improvement plans in coordination with Group Logistics' and ensuring alignment to business objectives.
- Ensure client contracts are well managed and KPI targets are achieved as per the contractual agreements.
- Coordinating and controlling the order cycles, lead-times and customer requirements through efficient utilization of Man, infrastructure & information systems.
- Ensure the company's assets are well maintained and efficiently utilized
- Ensuring Logistics staff is well-trained and supervised for their job in the logistics area
- Analyzing data to monitor and plan improvements in delivery performance
- Analyzing logistical problems and producing new solutions.
- Proper Allocation and management of staff resources according to changing needs
- Ensure employee satisfaction, employee career development, employee morale improvement and succession planning
- Coordinating with all required service providers including freight carriers in negotiating prices & conditions for the benefit of the company
- Establish operational budgets and ensure cost targets are met.
- Control the order cycle and associated storage and movement of goods between various sites
- Set/Manage annual operational objectives and ensure performance indicators are maintained to measure the performance
- Interview, select, provide training for, motivate and assess the performance of the team members
- Ensure warehouse staff is well trained and supervised for their job in the logistics area
- Ensure the best level of customer service delivered
- Recommend action plans for improvement, coordinate implementation and monitor follow up
- Annual staff leave planning and liaison with the HR department for people management
- Ensure that department keeps a high standard of health and safety and environmental performance as per OHSAS 18001 and ISO 14001.
- Report all incidents, of any nature and however caused, to their immediate superior completing all necessary documentation promptly and accurately.
- Not intentionally or recklessly interfere with or misuse any equipment provided for ensuring health, safety or welfare.
- Maintain good and efficient communication with clients
- Manage third party service providers regularly reviewing all working practices and tendering where necessary
- Ensure KPI targets and measures are met as defined by the client contracts and service level agreements and productivity indices.
- Coordinate the operational processes between the various logistical departments to ensure best level of customer satisfaction
- Manage the complete Logistics operations which include Warehousing, Freight imports and exports, documentation, Transportation & distribution activities.
- Ensure the logistics business is run as per standard & documented operating procedures taking into consideration Chalhoub Group policies, Health and Safety and Environmental requirements and Local legal requirements.
- Introduce and implement process improvement plans, equipment enhancement, facilities and service improvement plans in coordination with Group Logistics' and ensuring alignment to business objectives.
- To work within, promote and identify improvements in Quality Management System as per ISO 9001 standards.
- Ensure client contracts are well managed and KPI targets are achieved as per the contractual agreements.
- Coordinating and controlling the order cycles, lead-times and customer requirements through efficient utilization of Man, infrastructure & information systems.
- Ensure the company's assets are well maintained and efficiently utilized
- Ensuring Logistics staff is well-trained and supervised for their job in the logistics area
- Analyzing data to monitor and plan improvements in delivery performance
- Analyzing logistical problems and producing new solutions.
- Proper Allocation and management of staff resources according to changing needs
- Ensure employee satisfaction, employee career development, employee morale improvement and succession planning
- Coordinating with all required service providers including freight carriers in negotiating prices & conditions for the benefit of the company
- Establish operational budgets and ensure cost targets are met.
- Control the order cycle and associated storage and movement of goods between various sites
- Set/Manage annual operational objectives and ensure performance indicators are maintained to measure the performance
- Interview, select, provide training for, motivate and assess the performance of the team members
- Ensure warehouse staff is well trained and supervised for their job in the logistics area
- Ensure the best level of customer service delivered
- Recommend action plans for improvement, coordinate implementation and monitor follow up
- Annual staff leave planning and liaison with the HR department for people management

Requirements

What you'll need to succeed:

- University degree in Logistics or equivalent
- Minimum 10 years in a fast paced distribution facility

What we can offer you:

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.