Country Manager

Job description / Role

Planning and strategy:

Maximize long term profitable volume growth of COMPANYs within the assigned countries.

Develop a business plan and strategy of COMPANY’s services in the assigned countries.

Provide leadership and cohesion of teams within the country, including hiring and management of staff.

Achieve the company performance targets against the objectives and the growth strategy.

Provide project progress updates to executive management and corporate.

Lead the development of operations, coordinate all third parties and represent the best interests of the company in line with legal requirements.

Build and maintain relationships with customers, local authorities and communities.

Ensure market intelligence and customer knowledge to meet company targets and forecasts.

Establish best in class practices for HSEQ and operational excellence.

Ensure equipment resources necessary to meet customer requirements. Listen to customers, understand business needs and structure a solution built on products and/or services to address those needs.

Drive initiatives to increase customer awareness and satisfaction.

Field operations management:

Manage operation staff and/or related personnel and provide technical guidance and work direction to field staff.

Ensure the fulfillment of maintenance contract specifications, and maintain COMPANY’s standards in order to ensure delivery of agreed contractual services to customers.

Carry out investigations of COMPANY product failures, validate findings, and approve corrective actions based on identified findings.

Lead negotiations with customers to address product failure investigation findings, and recommend preventative measures to avoid future product failures.

Budget:

Oversee assigned country's operations’ budgeting cycle and lead the budgeting process.

Direct assigned country's operations effectively within budget, and report accurately on progress made and challenges encountered.

Formulate strategies that result in positive financial impact for COMPANY and mitigate financial and operational risks.

Prepare, submit and justify budget enhancement requests to VP Africa.

Policies, processes and procedures:

Follow all relevant operations’ policies, manufacturing processing instructions so that work is carried out in a controlled and consistent manner.

Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement.

Promote the implementation and adherence to policies, processes and operating procedures to others within COMPANY.

Safety, health and environment:

Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

Participate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls.

Report on changes within COMPANY that impact relevant safety, health and environmental management policies, procedures and controls.

People management:

Participate in the identification and recruitment of key talent for country.

Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures.

Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance.

Promote a high-performance working environment and promote COMPANY's values.

Requirements

Knowledge and experience:

Minimum of 12 years of experience in ESP field and operations, with at least 3-5 years of experience in managerial position.

Oil and gas upstream processes’ experience is preferred.

Previous technical oil and gas industry knowledge is preferred.

Previous customer relationship management experience is preferred.

Education and certifications:

Bachelor's degree in electrical or mechanical engineering is required.

Job related skills:

ESP downhole equipment awareness, including specs, material and functionality.

Computer skills (Excel, Word, PowerPoint).

Financial systems, marketing analysis is required.

Competencies:

Core

Customer focus:
Understands the needs, requirements and priorities of internal and external customers, acting as a trusted partner to find solutions which go beyond expectations.

Teamwork:
Cooperates and works collaboratively with colleagues to achieve efficient and quality solutions and excellent results which benefit all involved parties.

Accountability:
Takes personal responsibility for own actions, working in adherence with business ethics in all situations. Follows through on all commitments made in relation to any stakeholder (organization, staff, owners, customers and suppliers) by ensuring full delivery and satisfaction level inside its own responsibility area.

Effective communication:
Conveys spoken and written information in a clear, concise and structured manner, in targeted lingua-franca, to reach impactful outcomes.

Leadership:

Leads and develops people:
Leads and develops people by creating opportunities for people to stretch their skills, and accelerate the realization of their full potential whilst supporting the achievement of organizational results.

Business judgment:
Possesses knowledge of key areas of the business and the organization to effectively make decisions and solve problems by aligning solutions with COMPANY’s best interests.

Envisions and thinks strategically:
Creates the future direction, inspires employees to buy-in to the company vision, uses strategic thinking to create strategies to translate vision into reality, and drives the business forward to achieve results.

Results orientation:
Shows determination in delivering high quality results to internal and external stakeholders in line with organization’s strategy.

Technical

• Safety, health and environment
• Negotiation
• Contract management
• Managing customer relations
• Account management