Customer Facing Supply Chain Lead

Job description / Role

Position Summary

- Drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestle and the Customer, that deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximizing product availability
- Manage the Supply Chain day to day operations within the customer

A day in the life of

- In partnership with Sales and SC, define and lead common customer strategy.
- Be the coordinator of cross-functional teams from concept creation to final delivery
- Drive success of On Shelf Availability, On Shelf Freshness and Distributor Stock Availability
- Highlight the business opportunities for both Nestle and the customer, in creating competitive gaps through supply chain value creation
- Drive all other Supply Chain Customer efficiency initiatives e.g. Order automation sustainability, Cost to serve, Collaborative Planning, e-commerce etc
- Maintain the contacts with the customer either by being based in, or in remote (telcos, spot visits), with or without access to the Customer's systems
- Gain insight into Customer's operations
- Understand Customer's needs
- Understand Customer's KPI and the way of measuring them
- Review the KPI at defined frequency
- Support performance excellence with the Customer
- Monitor KPIs that support Perfect Order Cycle and provide analysis
- Solve root causes of failures throughout the O2C E2E process with the customer
- Develop joint projects and activities to close the GAP (Inventory replenishment, NNF reduction, master data etc)
- Manage master data alignment with the customer

Requirements

What will make you successful

- Successfully led projects and initiatives that require a commercial and supply chain understanding and knowledge
- Highly developed interpersonal skills to manage business relationships with integrity in a change environment
- Effective under pressure
- Strong problem solving and decision making skills
- Passion for working with customers, internally and externally, with ability to earn and keep their trust

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.