Customer Service Assistant - Back Office - IKEA

Job description / Role

Customer Service Assistant - Back Office - IKEA - Cairo Festival City - Cairo, Egypt

We are currently seeking to hire a Customer Service Assistant - Back Office; who will be in charge of ensuring all Back Office services and processes support the Home Delivery function for consistent service. Responsibilities will include but not limited to:
- Receiving and inspecting all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedures as well as ensuring to log each home delivery documents before goods are pushed to the loading bay
- Responsible for preparing the home delivery teams schedules and department KPI’s reports
- Process customers after sale job as per the company system and procedures as well as ensure all customers’ queries are attended to in a professional manner and provide excellent customer service at all times.

Requirements

As a Customer Service Assistant - Back Office, we are seeking a bachelor's degree holder in any relevant discipline with at least 2 years of experience in a similar role.

Candidate must be demonstrate the following:
- Analytical and Interpersonal Skills
- Problem Solving
- Leadership Skills
- Strategic Thinking

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.