Ref: RP805-1319
Job description / Role
Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk!
Your Role and Responsibilities
- 24/7 level 1 service desk agent / end user support
- Scope: Basic troubleshooting of desktop related applications User guidance.
- Assigning Incidents to other appropriate support groups as needed.
- Providing Remote Support
Requirements
Required Technical and Professional Expertise
- Good troubleshooting skills.
- Networking/Technical background.
- ITIL knowledge.
- MS Windows and Office knowledge.
- Soft Skills and phone etiquette.
- Time management
- Team player
- English and Arabic (written and verbal )
About the Company
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.