Customer Solution Analyst

Job description / Role

Position Summary

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash flow.

A day in the life of

- Complete and resolve all demand capture failures within defined service level agreement
- Contact customer or internal contact to resolve blocked orders within Service Level Agreement
- Align material information with customer to be able to capture orders
- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
- Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders
- Manage Stock Allocation issue that requires a customer contact
- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
- Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
- Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues
- Collaborates with billing in the resolution of billing issues that requires a contact with the customer
- Provide 360 visibility on status of orders to customers and internal teams
- Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure - e.g. COC O2C Master Data Specialist and COC Pricing Analyst
- Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines

Requirements

What will make you successful

- Bachelor's Degree in Business Administration or any related field
- 2-4 years of experience in Supply Chain
- Passion for working with customers, internally and externally
- Fluency in English & Arabic languages
- SAP experience is must
- Power BI knowledge is a plus
- Analytic endowment
- Shows a strong desire to develop trust and long-term relationships
- Proactiveness for service improvements and responsive to customer demands

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.