Customer Support Officer

Job description / Role

Description

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in property management, community management, owner affairs, unit management, and handover services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer. At KAIZEN, we value our customers and strive to provide them with exceptional service and support throughout their entire experience with us.

Responsibilities

• Respond promptly and professionally to customer inquiries and complaints via phone and email.
• Provide accurate information about our properties, amenities, and leasing options.
• Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
• Coordinate with other departments to ensure timely resolution of customer issues and requests.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
• Collaborate with the marketing team to develop and implement customer engagement initiatives.
• Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
• Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
• Assist with administrative tasks as needed.

Requirements

• Bachelor's degree in any related field.
• Proven experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work well under pressure.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to empathize with customers and provide solutions in a professional and courteous manner.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to work both independently and collaboratively in a team environment.
• Background in administration, telesales, or accounts is preferred.