Data Network QoS & CEM Supervisor

Job description / Role

About the role

Purpose of the job:
Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the data network, end to end, across/from the data network perspective.

Duties and responsibilities

• Data network end-to-end quality of service health check reporting.
• Build the database for all network elements across the network.
• Handling quality incidents and complaints related to data network.
• End-to-end service reports/dashboards creation/development, analysis and troubleshooting across the data network.
• Handling/supporting during TX/service outages.
• Achieve and maintain a high QoS level of the data network and ensure high quality performance while identifying areas of enhancement proactively.
• Monitor, audit and report the data network links/nodes performance and availability through daily/weekly/monthly assessment reports.
• Monitor network performance, troubleshoot and isolate failures related to data network nodes, provide proactive recommendations to enhance performance.
• Service delay and packet loss analysis & troubleshooting mile by mile across the data network.
• Audit the performance and availability parameters, ensuring optimum values.
• Establish a direct relationship between the customer experience and the data network performance issues to interpret/correlate the impact of such issues on customer experience.
• Interact with all departments and vendors to ensure all issues are addressed from the data network.
• Identify and perform diagnosis & investigations of data network problems that directly impact customers.
• Fill the gaps between the different technology teams and act as a liaison between them to reach the best end-to-end customer journey.

Job specification

Education

• B.Sc. in telecommunication and electronics engineering.
• CCNP certificate, CCIE or service provider is a plus.

Experience

• 3-5 years in core networks and telecom field.
• Good knowledge in GSM/3G/LTE architecture.
• Good knowledge in VAS, SDM/HLR, IN architecture.
• Good knowledge in packet core (MME/PCRF/SGSGN/GGSN).
• Solid knowledge of data network concepts and devices; IP networks, MPLS, traffic engineering.
• Good experience in routing & switching (OSPF, BGP).
• Aware of IP QoS, congestion management, traffic policing & shaping and QoS best practices.
• Good knowledge of network elements administration and management concepts including SNMP, network telemetry, KPIs, and translating MIB files.
• Hands-on experience in Cisco and Juniper nodes.
• Good knowledge in scripting.

Skills and abilities

• Troubleshooting skills.
• Computing and scripting skills.
• Ability to work under stress and meet deadlines.
• Analytical thinking and decision making.
• Root cause analysis.
• Result orientation.
• Business sense.
• Self-motivated and humor.
• Ability to work in teamwork.
• Very good communication skills.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.