Delivery Lead

Job description / Role

Description

Envision Employment Solutions is currently looking for a Delivery Lead for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.

This position requires flexibility to work on US times and flexibility to travel abroad when needed.

Main purpose of the role

The main purpose of the role is to maintain a strong strategic relationship with our client by delivering and driving forward high-quality services from the Egypt Service Centre. The role involves managing end-to-end processes effectively on a daily basis including operations, finance, and providing leadership in order to provide the client with a high-quality service. In addition to ensuring that all Service Level Agreements and KPIs are met according to schedule. The role will provide an opportunity for creative thinking and solution design and will involve managing any changes to the operations as we constantly look for ways to shape, simplify, and sustain services.

Responsibilities

• Assure sufficient resources to perform operations for the client
• Create, lead, and develop strong and effective teams motivated towards effective performance and objectives realization
• Ensure that all targets and deadlines described in KPIs and SLAs are met according to client’s expectations
• Manage turnover and recruitment processes for the project
• Take care of quality improvements
• Play a role model to influence other individuals' behavior and professional development
• Define new opportunities by identifying potential areas where scope of project can be increased; encourage the client to identify other areas that could impact scope increase

Requirements

• Related business knowledge and experience in service delivery phases and people management
• Transition experience will be an asset
• Strong client relationship management skills
• Impact and influence skills
• Process management and improvement skills
• Good client-facing and presentation skills
• Change management skills
• Able to work on multiple tasks in a demanding environment and work with people from diverse cultures
• Fluency in English
• Ability to work effectively under time pressure and with deadlines
• Teamwork approach
• Flexibility and ability to deal with ambiguity and change

Benefits

• Competitive salary based on experience
• Social and medical insurance
• Learning, development, and career progression