Digital Back Office Senior Specialist VOIS

Job description / Role

Role purpose:

The role purpose of the Digital Back Office Senior Specialist is to support Vodafone Egypt's business unit in achieving their Digital#1 strategy by overseeing digital back-office activities for cloud products. This role is essential for ensuring the seamless operation of cloud and marketplace services, with a focus on managing billing operations, customer invoicing, and related tasks.

Key accountabilities and decision ownership:

• Responsible for the back-office activities of enterprise cloud products.
• Cloud billing operations: Manage the customer billing operations in alignment with the customer experience team.
• Coordinate, facilitate and follow up till invoicing the customer.
• Validate correct billing: Liaise with the E2E team with every bill cycle to ensure correct billing of key customer accounts.
• Billing mismatches reconciliation: Align with the revenue assurance team on the billing mismatches across the cloud solutions and ensure we plan the appropriate corrective actions to eliminate these mismatches.
• Liaise with the reporting team to ensure that the business objects reports are accurate and updated with all new product launches and newly added features.

Core competencies, knowledge and experience:

• Excellent communication, conflict resolution, and negotiation skills.
• Customer-orientated and innovative approach to service design and delivery.
• Result-oriented with a strong sense of vision.
• Ability to grasp complex concepts and think strategically.
• Evidence of exceptional time management abilities and problem-solving skills.
• Ability to interact effectively, using good interpersonal skills.
• Ability to work and contribute effectively to a team.
• Commitment to own personal professional development.
• Experience of assessing and/or evaluating individuals and projects.

Must have technical qualifications:

• Excellent IT skills - Word processing, spreadsheets, databases, email and web.
• Understanding of revenue reporting needs and effective data and information management issues.
• Relevant knowledge of cloud products and services.

Must have professional qualifications:

• Professional in Excel.
• Aware of VF EG cloud products and services.
• 2 years of experience of working with budgets and financial numbers.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.