Digital Lean Expert - VOIS

Job description / Role

Role Purpose:

1) The Digital lean will work with the Product Owner and Business SMEs involved in the end-to-end processes to drive the desired outcome.
2) The Digital lean will be responsible for the smooth transition of the project between different phases, and ensure the quality of the output between phase to phase
3) The role requires the DL is to effectively capture, document and manage business needs, including shaping and scoping leads, aligning to business strategy and business goals, eliciting business requirements and benefits, and ensuring traceability of requirements throughout the project lifecycle (Agile backlog).
4) Deploying digital strategy in partnership with other teams.

Role Accountabilities:

Performance - Continuous Improvement (CI)
- Identify and document transformation dependencies.
- Create and sustain collaborative working relationships with all stakeholders.
- Work with SM & PO to ensure all business change activities are understood and managed.
- Accountable for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of _VOIS operations.
- Maintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.

Culture Building
- Conducting Continuous Improvement related training for services within _VOIS teams
- Tracking & monitoring of CI penetration in services within _VOIS

Planning and Governance
- Develops and maintains the plan to execute CI initiatives.
- Raises risks where elements of the procedures are dependent upon other work streams or programmes.
- Maintains regularly scheduled meetings with the COE's, Business Partners and stakeholders to review impact of change requests
- Manages work and delivery to agreed plans with multiple stakeholders and resources across the programme

Leadership and initiative
- Proactively liaise with stakeholders/SPOC for data collation for SLT reporting & dash boarding
- Takes initiative in exploring the opportunities for CI through sources such as Operation meetings, Issue and escalations log, feedback from customer survey, people & partner survey, benchmarking data etc.

Essential
- Lean Six Sigma certified.
- Systemic problem solver adept at implementing solutions to solve root cause of problems
- Ability to work independently and to establish priorities
- Strong ability to raise and/or resolve issues
- Excellent analytical skills
- Excellent interpersonal skills
- Sets expectations, tracks and communicates results
- Creative and change-oriented
- Adaptability and flexibility
- Exceptional verbal and written communication skills

Desired
- SAFe Agilist
- Experience in deploying AGILE, PMP projects
- Experience with survey management, forms, processes & analysis
- Financial literacy of activity-based costing, labour variance, dashboards etc.
- Product-oriented
- Digital transformation expertise
- Past Experience of leading Continuous Improvement projects.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.