English Speaking - Call Center Agent

Fetchr

Cairo, Egypt

Ref: RP392-40

Job description / Role

Employment: Full Time

Description:

- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

Requirements:

- Fluent English is a Must.
- Grads only
- Males & Females can apply
- For Males military status need to be completed

Benefits:

- Internal transfer after 3 month in any department
- Promotion after 3 month
- Social & Medical insurance
- Last shift ends at 8 PM
- Fixed Friday off
- 7 working hours shift

About the Company

Founded in 2012, with a cloud technology platform and digital-only approach, Fetchr was born to disrupt the traditional supply chain model.

Fetchr understands what it takes to succeed in the rapidly changing digital world we operate in today.

That’s why our positioning, predictive and machine learning technologies are so uniquely equipped to meet the transport and shipping demands of the generations.

Agility, flexibility, reliability and service customization are part of the Fetchr DNA.

Joining the Fetchr logistics family ensures a seamless brand experience throughout the journey.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month