Enterprise Sales Operations Champion

Job description / Role

about the role

Purpose of the Role:

The Enterprise Sales Operations Champion ensures seamless operational support for the enterprise sales team by streamlining processes, resolving issues, and maintaining high-quality standards across sales operations. This role acts as a bridge between sales representatives, customers, and internal departments to optimize customer satisfaction, operational efficiency, and revenue generation.

Key Responsibilities:

Operational Support:
- Generate and analyze daily quality reports for entry figures across direct sales channels to ensure successful activations.
- Prepare and share daily rejection reports, facilitating efficient follow-up on Service Requests (SRs).

Request and Issue Management:
- Receive requests from Channel Partners (CPs) and Account Managers, ensuring timely redirection to the appropriate department.
- Review, validate, and submit contracts using the Siebel system.
- Follow up on all submitted requests and complaints, coordinating with departments such as the Operations Coordination Center (OCC), Save Team, Data Team, and Activation Team.

Problem Resolution:
- Handle network issues, SIM card changes, and delegation requests, ensuring swift resolution and communication.
- Address and follow up on all cases related to the loyalty program, including account-level and dial-level inquiries, coordinating with the respective contact person.

Quality Assurance:
- Ensure compliance with established operational standards and guidelines to enhance customer experience and internal efficiency.

Qualifications and Skills:

Education and Experience:
- Bachelors degree in Business Administration, Sales, or a related field.
- Minimum of 2-3 years of experience in sales operations or a similar role, preferably within the telecommunications sector.

Skills:
- Exceptional problem-solving and organizational skills.
- Strong communication and interpersonal abilities to liaise effectively with various stakeholders.
- Attention to detail and a commitment to quality assurance.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.