Executive Housekeeper - Egyptian National

Job description / Role

Company Description

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes

Job Description

Financial

- To coordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi-Skilling and Multi-Tasking.
- To ensure that the departmental cost and expenses are well controlled and share the financial responsibility with Front Office Department.
- To ensure that each place of work in the housekeeping department is managed by a Management Team (Manager/Assistant Manager) who are totally accountable for their expenses and profitability.
- To set, in close conjunction with each Manager/Assistant Manager/Team Leader, annual operating budgets, which will form part of the Hotel's Annual Business Plan.
- To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.
- To ensure that the Department Operational Budget is strictly adhered to.
- To monitor all costs and recommend / institute measures to control them.
- To prepare monthly forecasts and schedule resources accordingly.
- To analyze and report on a monthly basis the profit and loss statements.

Operational

- To ensure that the Housekeeping Department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards
- To assist in the implementation of a flexible employee base, with the right mix of employees.
- To allocate employees over the Division based on established business levels for that day.
- To assign responsibilities to subordinates and to check their performance daily.
- To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
- To monitor service and rooms standards in all work place.
- To work with Front Office Manager, Assistant Managers, Laundry Supervisor and F&B Manager to take corrective action where necessary.
- To be always available and on-duty during peak periods (frequently during massive and simultaneous check-in / check-out operation).
- To conduct frequent and thorough inspections together with the Assistant Managers in Housekeeping Department related to standard and cleanliness of the hotel.
- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To communicate with Purchasing Department to ensure the punctual ordering of guest supplies, cleaning supplies and ensures the proper handling and storing.
- To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary of the rooms, linen, uniforms and ordering and replacement when necessary.
- To communicate with the florist on hotel floral arrangements and ensure their proper arrangement and maintenance.
- To communicate with the hotels contracted company for pest control to ensure that an effective program is instituted and maintained.
- To keep informed of the housekeeping standards of opening competitor hotels.
- To assist the Food and Beverage department as necessary in providing uniforms and decoration for special theme parties and other promotions.
- To ensure proper handling and control of lost and found items as per local rules and regulations
- To initiate and coordinate a monthly Engineering and F&B meeting in order to establish the correct priorities and that the hotel will proceed with the most important items with regards to the maintenance of the hotel.
- Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
- To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
- To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
- To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.
- To be fully aware and conversant of ISO9001 (for Ibis Hotel) policies and procedures and is responsible to integrate them in the day to day operation.

Rooms Product

- To ensure that all daily V.I.P. rooms, Special request rooms, long stay guest room for arrivals are checked and in line with the standard set-up by the hotel.
- To ensure that no defect or dirty rooms are sold to a guest.
- To work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance.

Administration

- To ensure that all Departmental Operations Manuals are prepared and updated annually.
- To conduct weekly Housekeeping Meeting.
- To ensure that all meetings are well planned, efficient and results oriented.
- To attend daily operations briefing with the E.A.M., Front Office Manager, Security Manager
- To ensure that deadlines on all projects are met.
- To ensure the smooth operation of the Housekeeping Department.
- To supervise departmental orientation programs for new employees to make sure that they understand the policy and procedure of the hotel.
- To ensure proper completion of all local government requirements concerning hotel guests.
- To establish an efficient method of communication for coordination of all Departments with particular emphasis on GSO, credit, sales, housekeeping, maintenance, communication center and security.
- To prepare weekly work schedules in accordance with workload and priorities for the approval by the Executive Assistant Manager.

Marketing

- To prepare with the respective teams, a yearly business plan along with the Front Office, which is the basis of the Rooms Annual Marketing Plan.
- To implement consistent guest recognition programs and maintain a relevant guest database.
- To continuously seek ways to assist the Rooms Management maximize their revenues and profits.
- To monitor and analyze the activities and trends of competitive other hotel rooms.
- To ensure that all Housekeeping staff are fully aware of market needs and trends and that their products meet these requirements.
- To be aware of the room rates being offered to a walk-in guest in order to exceed forecast average rate.

Guest Services

- To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on rooms and hotel related service and product
- To personally and frequently verify that guest's check-in / out are receiving the best possible service.
- To spend time in the Housekeeping (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations.
- To be demanding and critical when it comes to service standards.
- To ensure that the Housekeeping team projects a warm, professional and welcoming image.
- To constantly strive to please all guests that she/he may come in contact with during her/his work hours.
- To ensure through effective supervision that all services in the housekeeping are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.

Additional Information

To manage the department as a professional, efficient and flexible service ensuring maximum guest satisfaction consistent with the hotel's standard and Accor International Standards, through planning, organizing, directing and controlling the Housekeeping operation and administration.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.