Field Engineer

Egypt

Ref: RP556-5070

Job description / Role

Job Type
Full Time

Job Location
Egypt

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Safety & Environment

Company Industry
IT, Software & Internet Services

Responsibilities

Responsible for effective delivery of hardware technical support and installations. This includes break-fix tasks, including hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

About the candidate

Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience

Experience in IT infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)

Experience with data center mechanical and electrical (M&E) equipment

Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

Experience working in a mission critical operations environment

The position involves on-call duties which means you should have a driving license and be able to reach the data center site within approximately 60 minutes and may require working in cramped spaces or elevated locations

Ability to speak confidently and communicate clearly in a virtual environment

Strong adherence to processes and be a process champion

Good communication skills (oral and written) and ability to interact professionally with a diverse group of customers and staff

Experience providing client-facing, direct customer support and service

Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

Highly service-oriented, reliable, responsible, self-motivated

Good command of English

Required data center experience

Basic knowledge of data center design, including electrical and cooling plant and operation thereof

Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)

Rack and stack equipment including commissioning of new racks

Strong structured cabling skills on fiber and copper (e.g. looming, termination and testing)

Required systems and hardware expertise

Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis and break/fix

Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

Base operating system installs and configuration

Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role responsibilities and requirements

Act as hardware support expert, liaison with other technical teams and non-technical teams (e.g. networking, compute, compliance, business operations)

Understand internal customer problems and provide technical solutions in a timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware

System board level repair and fault diagnosis to service level agreements

Planning and commissioning new rack positions

Involvement with the design and commissioning of new whitespaces

Structured cabling installation is a significant part of this position

Keep up with the latest technologies and apply them appropriately

Adherence to defined health and safety processes at all times

Working as part of a multi-disciplinary team without friction

Additional on-premise work at customer locations may be required

Required skills

Customer service

Good communication skills

IT infrastructure

Linux server

Hardware technical support

Troubleshooting

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

Get personalised updates on latest vacancies

Similar jobs you may be interested in

Service Engineer (Heavy Equipment Technician) Rapid Access	Dubai	22 Oct
Service Engineer (Heavy Equipment Technician/Mechainc) Rapid Access	Saudi Arabia	15 Oct
Thermal Insulation Engineer China CAMC Engineering Co. Ltd (CAMCE)	Uzbekistan	17 Nov
Technical Engineer RTC-1 Employment Services	Dubai	4 Dec
Technical Engineer China Harbour Engineering Co. Ltd. (CHEC)	Dubai	12 Nov