Field Service Engineer MRI

Job description / Role

Field Service Engineer MRI/CT Upper Egypt

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

The Field Service Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer's equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:

- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instructions.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Managing vendors' service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Requirements

Qualifications/Requirements:

- Bachelor degree in (biomedical / communication) engineering
- Technical and analytical skills.
- Ability to work independently.
- High work standards and quality.
- Strong communications, listening and interpersonal skills.
- Good Customer skills; deals tactfully and effectively with differences of opinion.

Desired Characteristics:

- Qualified to Degree level or equivalent.
- Technical and analytical skills.
- At least 2-4 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Proficiency in English.
- Ability to work independently.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Strong communications-, listening- and interpersonal skills.
- Good Customer skills; deals tactfully and effectively with differences of opinion.

Locations: Egypt; Cairo

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.