French Application Support and Cloud Ops Engineer

Job description / Role

About the role

Mission:
The Managed Application CoE (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). The MAC team handles the "middle tier" role in the multilayered Orange Business Services applications and infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:
Managed Application Cloud Expertise delivers 2nd level (application and infrastructure) support and system administration services to Orange Business internal employees by providing end-to-end ownership of all requests received from the service desk or the monitoring team.

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

• Ensure applications' availability to meet the SLA target
• Handle, diagnose and route in real-time incoming trouble tickets
• Provide system administration for the applications implemented on Windows servers
• Execute changes and task orders on Windows servers
• Responsible for 2nd level technical support and escalation
• Communicate planned/unplanned outages to end users
• Work in DevOps mode for all applications hosted in the cloud, which includes (but is not limited to):
• Fully understanding the functionality of applications to help define their QoS matrixes
• Providing L2 support for the cloud infrastructure
• Providing L2 application support to cloud-based applications

Functional responsibilities:

• Managing and handling known issues related to application support or infrastructure support
• Collaborating within the team

About you

Functional Skills:

• Troubleshooting skills
• Strong ability to work in a team
• Excellent written and verbal communication skills
• Time management

Technical Skills:
Due to the variety of the supported applications, basic knowledge in one or more of the below domains is mandatory:

• Operating system administration & scripting (Windows, Linux)
• Database administration (SQL Server, Postgres)
• Continuous delivery tools (Docker, Kubernetes)
• Web services & API knowledge
• Kubernetes certification is a plus
• Azure Fundamentals
• Good experience in working in agile (Scrum/SAFe) and DevOps is a plus
• ITIL foundation knowledge is a plus

Educational background:

• B.Sc. in computer science or equivalent
• Fluent in French is a must
• Fluent in English
• At least 2 years of experience working within the IT field

Department
Chief Technology Info Office

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.