Front Office Supervisor

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• Assisting guests with check-in and check-out procedures
• Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
• Handling guest complaints and resolving them in a professional manner
• Scheduling front desk staff for adequate coverage during peak hours
• Training new front desk employees on hotel policies and procedures
• Maintaining accurate records of room occupancy, guest charges, and billing information
• Monitoring inventory levels and ordering supplies as needed
• Ensuring guest satisfaction by providing exceptional customer service
• Managing cash and credit card transactions and balancing daily reports
• Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.

Qualifications

• A bachelor's degree in Hospitality Management, Business Administration, or a related field
• 3-5 years of experience in front office operations, with at least 1 year in a supervisory role
• Familiarity with front office management software and basic Microsoft Office skills
• Strong focus on accuracy and detail in all tasks and communications
• Ability to work collaboratively with different teams and departments

Additional Information

Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.