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Job description / Role
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?
There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.
Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Read more about us here and here .
Excellent customer service is fundamental at Careem, and we want to wow our customers every time! As a Genesys Developer, you will be responsible for making bold decisions and working in an agile way in order to deliver a first class service using the Genesys platform. You will work closely with the Genesys Product Manager to understand the product roadmap and be able to identify and implement innovative technical solutions. You will provide support for the entire Genesys infrastructure with continuous improvement. You will serve as technical lead on all call center initiatives related to the Genesys platform.
Key Responsibilities include:
- Understand and document the current Genesys Architecture
- Prepare engineering specifications based on new product requirements
- Execute full software development cycle to add new features and modifications to improve the Genesys workspace
- Design, implement, maintain, and enhance call center reporting
- Troubleshoot any day-to-day issues related to Genesys platform performance and reporting
- Serve as (or grow into) a subject matter expert on Genesys
Requirements
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
Additional qualifications include:
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Target driven and have good numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data
- Extensive experience in delivering highly successful and innovative product developments
- Good technical proficiency, literacy skills and a competent computer user
- Experience working within the technology industry/start-up environment is highly desirable
- Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer Science, Engineering, Mathematics or Statistics
- Professional experience in call center application development. Previous experience working with Genesys SDK is a plus.
Benefits Summary:
We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.