Global CX/EX Consulting Practice Lead

Job description / Role

About the role

- Drive a transversal community of consultants across zones (FR & IZ):
- Develop consulting-led engagements mapped to Strategic Value Proposition (SVP) use cases
- Promote sales enablement, training and adoption of consulting approach and assets for the sales and presales community (whitepapers, customer cases)
- Drive a community of consultants across zones (FR & IZ):
- Align on standard engagements matching SVP use cases
- Lead maturity assessment definition and implementation
- Define the Value Proposition & Positioning of the consulting portfolio under your care
- Promote portfolio against major stakeholders: your community, SVP leaders, Sales, Analysts, Vendors...
- Educate stakeholders through Case Studies, White-Papers and other appropriate collaterals
- Support Global Professional Services strategy within your scope
- Gather market intelligence, expertise and recommendations to drive development strategies for your consulting offers
- Contribute to Consulting offer structure (Quote to bill processes, Service catalog entry definition...) in link with offers & capabilities team;

- A graduate degree in Business or Engineering
- A minimum of 5 years of experience as CX /EX consultant or product manager
- A strong understanding of digital services & IT services, especially on workplace and customer experience services
- Experience of working with Multinational and Large National Account customers and possess a sound understanding of their business drivers
- Excellent communication and presentation skills
- Experience of successfully working in matrixed and virtual teams internationally
- Proven ability to take complex services to market through effective communication and marketing initiatives, in the consumer or enterprise segment
- Track record of successfully interfacing with sales, marketing communications, product management etc to ensure revenue and margin maximization
- Possess experience and understanding of the sales operation, and a demonstrable ability to positively influence their ability to sell
- Possess a positive attitude, enthusiasm, drive and ambition
- A good networker and team player, inquisitive, willing and wanting to question approach

Department
Products and Marketing

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.