Guest Relation Officer

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to ensure guest needs are met
• Provide information about hotel services, local attractions, and activities in Sharm El Sheikh
• Assist with check-in and check-out procedures, ensuring a smooth process for guests
• Maintain accurate guest records and update information in the hotel management system
• Anticipate guest needs and proactively offer assistance
• Resolve guest issues and concerns in a timely and satisfactory manner
• Promote hotel services and amenities to enhance guest experience and increase revenue
• Ensure compliance with hotel policies and procedures while maintaining high standards of customer service

Qualifications

• Excellent communication skills with fluency in English; additional languages are a plus
• Previous experience in hospitality or customer service
• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• Strong problem-solving abilities and attention to detail
• Computer literacy, including proficiency in MS Office and hotel management software
• Familiarity with hotel operations and guest service standards
• Knowledge of local attractions and services in Sharm El Sheikh
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and friendly demeanor
• Empathetic and supportive attitude towards guests
• Ability to work well under pressure and handle multiple tasks simultaneously
• Must be able to work in Sharm El Sheikh, Egypt

Additional information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.