Guest Relations Agent

Kempinski Hotel

Cairo, Egypt

Ref: RP566-146

Job description / Role

Employment: Full Time

Kempinski Nile Hotel

Located in Egypt's beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.

Right in the heart of Cairo's Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.

Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.

Guest Relations Agent

The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.

Key Responsibilities

- Carry out all administrative duties in cooperation with Guest Relations Manager.
- Daily checks on the VIP lists and ordering of corresponding activities.
- Monitor and check the costs of VIP treatments.
- Be responsible for VIP Policy and ensure it is implemented fully.
- Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
- Pre check all guest requirements three days prior to arrival and again the day before.
- Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
- Greet arrivals and escort all Guests to the rooms or suites.
- Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
- Be fully conversant with all hotel activities and promotions.
- Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
- Prepare all VIP amenities forms and distribute accordingly.
- Update guest profiles and check the existing one.
- Maintain tidiness in the building and clothing in the department.
- Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.
- Represent the Guest Relations Manager at meetings.
- Ensure good co operation and regular exchange of information with all departments, such as the Front Office Manager.
- Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.

Requirements

Desired Skills & Qualifications

- Nationality : Egyptian - Female

- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
- Operational knowledge of the role.
- Knowledge of VIP welcoming protocol
- Luxury Hotel Experiences.
- Communication skills.
- Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
- Passion for hospitality and the European elegance of service.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.

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