Guest Relations Manager

Job description / Role

Key tasks
- You take care of the well being of customers throughout their stay.
- You welcome guests with care and attention.
- You anticipate and handle any dissatisfaction to provide a solution rapidly.
- You are the contact point for all customers.
- You contribute to customer satisfaction and loyalty.
- You are in charge of following-up and updating customer files.

Requirements

Skills
- Level of Education Bachelor / License Areas of study Hospitality

Professional experiences
- 1 to 2 years

Languages essential
- Arabic
- English

Essential and optional requirements
- Opera

About the Company

Perched on the quiet Southern tip of El Gezirah island, close to the city center and Zamalek. 433 luxurious rooms including 50 suites, stunning ballroom perfect for weddings, flexible meeting rooms and exquisite restaurants and bars.

Welcome to a 5-star luxury hotel on the Nile: a haven in the center of Cairo where you are made to feel at home. Discover 433 luxurious rooms including 50 sumptuous suites, a stunning ballroom perfect for weddings, and flexible meeting rooms.

Wander down the leafy Promenade to exquisite restaurants and bars, pamper yourself in SoSPA, and soak in an infinity pool overlooking the Nile. The excitement and mysteries of Egypt's capital lie steps from the light-flooded lobby.