Guest Service Agent

Job description / Role

Key tasks
Overview of duties
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department's quantitative and qualitative targets "

Main responsibilities

Customer relations
- Welcomes guests as soon as they arrive with due care and attention
- Helps encourage customer loyalty by developing friendly, personalised relationships
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Conveys the hotel image
- Carries out all operations concerning guest arrival and departure in compliance with internal procedures
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls
- Applies the procedures of internal audit
- Passes on information as necessary to other departments (HK, technical etc) and to other members of the front desk team
- Ensures that all guest documentation is up-to-date and available
- Makes the update of the information contained in the lectern and e-lectern
- Depending on the type of hotel, may handle reservations"

Requirements

Skills
- Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years

Languages essential
- English
- French

Essential and optional requirements
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Opera

About the Company

Perched on the quiet Southern tip of El Gezirah island, close to the city center and Zamalek. 433 luxurious rooms including 50 suites, stunning ballroom perfect for weddings, flexible meeting rooms and exquisite restaurants and bars.

Welcome to a 5-star luxury hotel on the Nile: a haven in the center of Cairo where you are made to feel at home. Discover 433 luxurious rooms including 50 sumptuous suites, a stunning ballroom perfect for weddings, and flexible meeting rooms.

Wander down the leafy Promenade to exquisite restaurants and bars, pamper yourself in SoSPA, and soak in an infinity pool overlooking the Nile. The excitement and mysteries of Egypt's capital lie steps from the light-flooded lobby.