Head of OCD Engineering

Job description / Role

About the Role

Job Purpose:
Leading a high-performance team of security engineering experts responsible for managing the engineering lifecycle of managed security services for international and French customers.

Key Tasks and Responsibilities:

• Manage service creation/design processes to ensure fitness for use and for purpose of new design packages.
• Manage service creation projects and ensure it is progressing towards its targeted time frames and budget.
• Manage release management validation and test cycles according to Orange change and release management policies.
• Ensure documentation is developed, validated, and maintained for existing and new security services/products.
• Manage pre-sales support activities and ensure that required technical support is provided to pre-sales and bid teams.
• Work closely with vendors, technology partners, and product managers to identify market trends and customer needs, to maintain an efficient and competitive service portfolio.
• Manage Level 3 support activities and ensure timely resolution of customers' issues and fulfillment of operational KPIs and quality targets.
• People management responsibilities include recruitment, resource allocation, project assignment, performance management, and people development.
• Ensure proper alignment of resources and effective utilization of skill sets for assigned projects/tasks.
• Develop and enhance the team skills up to the highest industry standards.
• Evaluate team members regularly through analysis of direct observation, peer feedback, and customer feedback.
• Produce and present relevant security, performance, and financial reports to internal and customer management and governance authorities as required.
• Expand and identify current and new business opportunities by strengthening client relationships.
• Keep up to date with emerging security trends, threats, best practices and standards (internal and external), regulations, and security-enhancing technologies.
• Ensure adherence to Orange and Egypt MSC policies, processes, and standards.
• Any other responsibilities within the scope of the job profile as required.

About You

Professional Experience:
You are a mature professional with over 10 years of experience in the IT/Telecom industry. At least 3 years of proven management/leadership experience in a multinational environment; preferably in the security domain or in the customer service industry.

Educational Background and Qualifications:
- Computer, Communication, or Electronics B. Eng, B.Sc. degree.
- Master’s degree is preferable.
- Professional accreditation in one of the following security certifications (CISSP, CISM, CISA, SANS GIAC, ISO27K, or equivalent) is required.

Your Hard Skills Include:
- Good working knowledge of information security architectures, solutions, and industry standards & best practices.
- Good understanding of engineering methods and frameworks.
- Strong background in IT and networking architectures and technologies.
- Good understanding of ITIL processes.

Your Soft Skills Include:
- Strong customer focus, able to respond quickly and effectively to customers' requests, and able to adapt to a fast-changing customer landscape and challenges.
- Strong leadership and people management skills.
- Strong coaching skills and a passion for developing and leading high-performance teams.
- Experience working with virtual and remote team members and stakeholders.
- Exposure to working within a matrix management environment in large multinational organizations.
- Results-oriented, high energy, self-motivated.
- Excellent analytical and problem-solving abilities.
- Excellent verbal and written communication skills at all levels.
- Excellent data presentation and reporting skills.
- Excellent verbal and written English language skills; French language is a strong plus.

Department
Global Delivery & Operations

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.