Hostess

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

• Responsible for receiving guests in any outlet and escorting them to tables by standard way.
• Assigned to work in bars or restaurants.
• Inform customers about order alternatives and encourage the sales of targeted services.
• Deliver maximum service in each unit, keeping in line with service rules.
• Maintain any personal belongings of customers that have been left in the workstation and hand such belongings over to supervisors.
• Comply with the departmental instructions and procedures published by the F&B Department.
• Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
• Comply with operational rules.
• Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
• Attend the orientation training.
• Undergo two performance assessments each year.
• Strive to achieve 100% customer satisfaction.
• Participate in activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training. Provide minimum consumption of currently used materials and equipment (paper, printed materials, etc.).
• Implement necessary warnings and departmental training to save energy inside the facility. Carry out decisions made for saving energy. Predict the effects of the environment and energy efficiency on purchased equipment.
• Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects on the environment.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of experience in the industry.
• Foreign Language: English is required.
• Courses and Training: Vocational training and seminars.
• Computer Literacy: Not required.
• Skills: Basic knowledge of the products and services in the related field.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.