Information Desk Attendant - IKEA

Job description / Role

Information Desk Attendant - IKEA - Cairo Festival City - Cairo, Egypt

We are seeking to hire an Information Desk Attendant to To oversee and provide support on the Information desk, in order to assist customers in a friendly and professional manner.

Your Job Responsibilities will be including but not limited to the following:
- Greets and welcomes customers on arrival at the store.
- Answer all customer inquiries and provide guidance on how to shop with IKEA.
- Handles routine customer complaints promptly and courteously.
- Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
- Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers’ bags are stored safely and security.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.

Operational
- Communicates with Duty Manager on complaints that require management assistance.
- Ensure all system procedures are adhered to as per policy / procedure.
- Provide Customer Senior with constant suggestion improvements.
- Provide customers with catalogues when requested.
- Understands the impact of increasing sales with Shopping Tools.

Requirements

- Graduate or Diploma from Commerce, Marketing or similar field.
- 2 years in a similar role.
- Working as Customer Service or Receptionist

Job-Specific Skills:
- Dealing with customers, Analytical Skills, Effective Communication

Behavioural Competencies:
- Interpersonal Skills
- Business Acumen
- Problem Solving
- Confident
- Leadership Skills
- Strategic Thinking

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.