Infrastructure Head

Job description / Role

The infrastructure & OPS head is responsible for Defining the infrastructure strategy required to support a highly successful and growing business.

By determining current and future enterprise infrastructure needs. Oversees the design and implementation of information systems that support the enterprise infrastructure

The infrastructure & OPS head is required to take overall responsibility for the design, deployment and support of all infrastructure platform including network , network based services, technology operations , platform services, data management services, client device services, telecommunications services, IT security services, backup/disaster recovery services.

- Defines the infrastructure strategy required to support a highly successful and growing business.
- Evaluates technology service offerings and define the interim and long-term infrastructure roadmap
- Evaluates and makes recommendations regarding new technologies, tools and techniques that would benefit the organization
- Leads the development of technology standards and technology architecture.
- Ensuring the proper deployment, maintenance, support and upgrade of servers, client devices, desktop/laptops, hardware, software, operating systems and distributed printers to meet the business needs
- Ensuring infrastructure architecture requirements and risks associated with proposed technology solutions are properly evaluated.
- Ensuring the deployment of user management, system and network security, network administration, backup management and disaster recovery activities.
- Leads staff and consultants in establishing and resolving infrastructure priorities, managing resources and directing toward a common goal. Responsible for coaching and development of staff under direct supervision
- Evaluating, implementing and ensuring the integrity, availability, and confidentiality of client’s information and technology services.
- Executes against proposed roadmap.

Requirements

- Bachelor's degree in engineering or IT equivalent degree
- At least 15 years providing support in a mixed platform and service focused environment.
- Experience of managing client and supplier relationships.
- Proven task manager.
- Experience of team leading and coaching.
- Experience of communicating with Senior Management.
- A good understanding of the IT systems in place in various areas within the banking sector

Job specific Skills:
- Broad knowledge of IT Service Management and Control Techniques (ITIL - Service Management essentials).
- Knowledge of third party relationship management.
- An understanding of other data communication and document processing technologies and systems
- People Management and Supervision skills.
- Good business awareness to complement the technical skills and customer service orientation
- A good understanding of the IT systems in place in various areas within the bank.
- A general understanding of branch operations.
- A good understanding of the Bank’s Performance Management Techniques.
- A detailed understanding of the Bank’s main accounting systems, controls and security guidelines.
- A good understanding of legal and regulatory requirements relating to IT.
- A complete understanding for all of the infrastructure components
- An understanding and knowledge in various telecom equipment
- Ability to identify, clarifies, and resolves issues and risks, escalating them as needed
- Ability to multi-task well and prioritize accordingly
- Security Policies implementation and maintenance knowledge
- Active Directory implementation and maintenance knowledge

About the Company

In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.

You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.

We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.