Infrastructure Operations Specialist - VOIS

Vodafone Qatar

Egypt

Ref: SP420-1232

Job description / Role

Employment: Full Time

Role Purpose :

Execute and operate all Data center operations activities over 24/7 shift base covering Datawarehouse and Billing cycles generation and backup , housekeeping and monitoring activities for all Vodafone Egypt systems hosted in the Vodafone Egypt datacenter .
- Data Processing,
- Data Center Experience, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Problem Solving Positive service attitude.

Key accountabilities and decision ownership:
- Maintains the quality criteria of the processes adopted by the service.
- Monitor and reports the Datacenter activities and performance status 24/7 as L1 .
- Develops the lessons learned and make sure that the service delivery is up to quality requirements and trigger the process improvements.
- Handles service quality escalations for the activities in scope of the service to L2 support teams .
- Ensures that the knowledge base is up to date.
- Receiving and cascading the knowledge to the team members.

Requirements:

Core competencies, knowledge and experience:
- B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
- 1/3 year IT experience (Familiar with Technical support field)
- Excellent written and spoken English is a must.
- OS intermediate level of knowledge (Linux & Win )

Must have technical / professional qualifications:
- Good troubleshooting skills
- Different Operating Systems Knowledge (Microsoft , Unix / Linux, etc)
- Sell scripting knowledge is a plus
- ITIL knowledge is a must.
- Experience using different analytics & reporting tools
- Identification of coherences between individual messages of systems and customers

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.

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