Job closed
Ref: RP805-1687
Job description / Role
Introduction:
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities:
• Provides 24/7 technical operations support for cloud based solutions to Clients on supported application, DevOps, middleware, security and infrastructure.
• As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet.
• Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the Client.
• Supports number of tools part of the Integrated toolchain.
• They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike.
• If unable to resolve, will triage and route the incident to the appropriate level of support.
• Understand high level cloud application architecture and the ability to do initial analysis on incidents.
• Provide Application ID management support.
• Provide cloud elasticity by auto scaling up/down of resources based on the business requirements.
• Provide DR and manual redundancy fail overs.
• Provide daily, weekly & monthly integrated service management reports across the solution.
• Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
Requirements
• Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management.
• Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the Client's environment.
• Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.
About the Company
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.