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Job description / Role
Description
Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the ERMC, Compliance investigations team in Dubai location.
Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Sanctions Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Sanctions Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Candidates have to be proficient in English as well as Arabic languages. Expertise in both written and verbal communication across the above mentioned languages is mandatory. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Essential Qualifications:
Communication Skills:
- Excellent written and spoken communication skills in both English as well as Arabic languages
- Proficient in composing grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers in both these languages
Problem Solving Skills:
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions
Requirements
Basic Qualifications:
- Bachelor degree is a must to apply for this position.
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
Communication Skills:
- Excellent written and spoken communication skills in both English as well as Arabic languages is mandatory
- Proficient in composing grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers in both these languages
Problem Solving Skills:
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions
Preferred Qualifications:
- Relevant experience in the Risk management domain will be an added advantage
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.