IPPS CF Support Engineer German Speaker

Job description / Role

Responsibilities

Act as a technical and process reference for junior incident managers.
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets.
Collaborate with internal competence teams and third parties to resolve incidents.
Manage end-to-end customer incidents from initial contact to resolution.
Deliver exceptional customer experience measured by NPS and feedback.
Work on a 24/7 rotational shift basis, including weekends and public holidays.
Process optimisation and incident management best practices.

Skills you will learn

Advanced troubleshooting techniques for fixed and TV networks.
Cross-functional collaboration and stakeholder management.
Process optimisation and incident management best practices.

Requirements

• Minimum 2 years' experience in troubleshooting and technical support for complex solutions.
• Advanced knowledge of fixed and TV products, including routing, switching, and IP services.
• Fluent in German (C1 level) and English, both written and spoken.
• Strong analytical and communication skills with a customer-oriented mindset.
• Ability to support new team members in complex scenarios.
• CCNA certification is preferred.
• Bachelor's degree in Computer or Telecommunications Engineering or related field.

If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply.
You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.