IT Analyst

Job description / Role

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groupu2019s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

The IT analyst plays a critical role in ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, which directly impacts daily sales, customer experience, and co-worker productivity. The role involves working closely with various functions on ERP application engagements, supporting new system implementations, upgrades, and extension of existing applications. Additionally, the IT analyst ensures optimal performance and availability of all critical IT infrastructure and applications within the store, supporting day-to-day operations.

What You Will Do

• IT systems management
  Manage and maintain business applications and databases to improve efficiency of system operations.
  Ensure all critical IT infrastructure and applications within the store are functioning seamlessly and consistently available to support day-to-day operations.
  Maintain stable and competent systems, ensuring data quality and accuracy.
• User support and engagement
  Serve as the primary point of contact for day-to-day support on IT operations, requests, and incidents across multiple stores and business units regionally.
  Ensure average response time and meantime to resolution are in line with defined IKEA Digital/IT service level agreements, achieving high end-user satisfaction scores.
• Digital and IT solutions integration
  Coordinate with the Business Solutions Manager and Digital/IT project teams to implement and integrate digital and IT solutions across various channels (stores and online).
  Support the project team on market expansion projects, configuring and implementing digital and IT solutions across new business units as per project timelines.
  Assist in the development and implementation of D365/NAV/BC solutions across various modules, including design and development of integrations between D365 and other systems.
  Ensure successful rollout of solutions with minimal post-implementation concerns.

Required Skills to Be Successful

• Proficiency in ERP systems, particularly Microsoft Dynamics NAV/BC and D365.
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Excellent communication skills to liaise with business users and project teams.
• Ability to manage and prioritize multiple tasks and requests in a fast-paced environment.

What Qualifies You for the Role

• 5+ years experience working as an IT analyst in the retail industry.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.
• Practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
• 1-2 years of experience in either D365, BC, or NAV.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spenceru2019s in both regions with over 75 stores offering both fashion and food options.

Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.

About Al-Futtaim IKEA

Growing together...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar, and the United Arab Emirates.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.