IT Operations Analyst

Job description / Role

Position Summary

Deliver services related to the implementation & sustenance of the GLOBE ISIT standards, IT Infrastructure, IT Security, Network and Telecommunication in the Market/Region. And ensure End user support covering all PC based solutions (Office365, Windows OS, Telephony Solutions etc.)

A Day In The Life Of

- Ensure 24-hour systems availability which includes but not limited to network connectivity, enterprise messaging, telephony, printers, workstations… - Provide 1st level of IT infrastructure support e.g. Servers, Workstation, Printers, Network, etc to improve, streamline and standardize GLOBE ISIT support processes. Diagnose system-related incidents and take corrective actions for the timely resolution; escalate to the 2nd Level support where required. Provide basic technical solution and document requests by customer
- Ensures compliance to GLOBE IT security policies, guidelines & ISMS controls
- Establish and test the local/market Disaster Recovery Plans for all sites periodically - Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization
- Logging, tracking and Closing Service related tickets - Provide support to the initiatives related to IT Security Awareness within Market/Region

Requirements

What will make you successful

- Good Application Support in Active Directory, Microsoft O365, Windws OS & Problem Solving / Incident Management.
- Understanding of Nestle IT Standards and Procedures. - Hardware life-cycle management, (e.g., delivery, sustain, renovate, replacement) - Bachelor's degree in Computer Science
- At least 1 years' experience in IT infrastructure, IT security, MS O365 & OS, Network & Telecommunication.
- Good English level

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.