IT Support

Job description / Role

Major functions:

Technical support for PCs and accessories.

Basic duties and responsibilities:

• Troubleshooting and fault isolation on PCs, 60%
• Installs and configures accessory components such as printers and scanners in multi-user PCs, 20%
• Provides full user PC support to customs employees on site, 20%

Requirements

Basic qualification:

A: Education:
Bachelor's degree in Computer Science or a related field

B: Experience:

• Two years of experience in desktop hardware, software, and peripherals in a networked environment.
• Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance, and troubleshooting.
• Experience working independently with strong self-motivation and time management skills.
• Ability to work independently with minimal supervision.
• Ability to learn new computer applications and office equipment as needed.
• Ability to work and help non-technical desktop users.

C: Skills:

• Languages: Arabic / English
• Computer: Windows, Microsoft Office, PCs, printers, scanners
• Other:

D: Training required:
At least A+, MCSE certifications

E: Minimum time required in the job to fully perform the duties:

F: Supervision:
- Supervised by: IT Site Supervisor
- Supervising: None

Competencies:

• Communication skills
• Team skills
• Ability to learn
• Initiative
• Customer focus

Key performance indicators:

• Creative problem solving and decision making
• Customer service excellence
• Team spirit
• Interpersonal communication
• Work ethics

Benefits offered:

Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna).

Travel requirements:

Currently based in Maadi, but you must be open to relocating or traveling to Sokhna when required.

Work location and model:

Onsite (primarily Maadi, with possible work from Sokhna).

Residential location preference:

Preferably Cairo.

Additional information:

Fluency in English is a must as the role involves dealing with suppliers worldwide.