Ref: SP558-183

Job description / Role

Employment: Full Time

Job title

IT Technician

About the company

RATP Dev, in the Middle East and across the world, is committed to developing and optimising public transportation systems. Everywhere, we operate to boost the local economy and quality of life of our passengers. Everywhere, we are driven by excellence, passion and determination in welcoming challenge.

RATP Dev Middle East is the regional head office which operates and maintains urban transportation systems in multiple countries, on four continents, carrying more than 1.5 billion annual passengers on its networks. Headquartered in Dubai, RATP Dev Middle East has become a leading, innovative and sustainable mobility player in the Middle East and North Africa (MENA) region.?

In the wider MENA region, RATP Dev Mobility Cairo (RDMC) will soon be in charge of the operations and maintenance of the new Light Railway Transit line and the Cairo Metro Line 3 plus its future extensions therefore we are actively sourcing quality talent for our new and exciting venture in Egypt.

About the job

JOB PURPOSE:
The role is to ensure proper computer operations so that end users can accomplish their daily tasks.
This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.

RESPONSIBILITIES/DUTIES
- Resolve assigned customer technical issues (diagnosis, intervention, alert)
- Escalate as required, within a proper time frame
- Meet SLA's
- Communicate to customers clearly, effectively and professionally
- Participate in On-Call/After Hours Rotation
- Manage materials resources

Requirements

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Microsoft Office Programs
- Microsoft Desktop Operating Systems
- Windows Server Administration
- Computer Networking, including switches, routers and wireless access points
- Knowledge of print drivers, print servers and multi-function printer maintenance
- Ability to communicate problems with supervisors as they become known.
- Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
- Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets.
- Ability to meet deadlines.
- Ability to manage conflict situations,
- Reactivity, rigor, go-ahead.
- Relationship: communication, Team work.
- Fluent in English and Arabic

About the Company

We operate and maintain urban and intercity transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on our networks.

Our parent company, RATP, is the transportation operator for Paris and the surrounding region. It ensures 12 million trips a day on one of the world's densest and most multi-modal transportation network.

As the world's fifth-largest transportation company, RATP Group runs and maintains tens of thousands of kilometers of subway, bus, tram, and urban or intercity rail lines around the globe.

Every day we innovate for smarter, more sustainable cities by designing, operating and maintaining networks for the well-being of our passengers. Our key words: passion and determination.

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