L3 Admin Zone

Job description / Role

About the role

Key tasks and responsibilities:

- Solve systems service incidents.
- Perform systems service changes.
- Implement systems new releases.
- Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches, as well as software and hardware migrations.
- Perform configuration management tasks and ensure at all times the systems inventory is populated with up-to-date information reflecting operational changes.
- Identify systems problems, assign them to the proper engineering fix group responsible for solving them, and follow up with the fix group until the problem is resolved.
- Contribute to service operation processes management including providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR), and case detailed report (CDR).
- Provide leadership and coaching to L1 service desk PSM when needed.
- Contribute to providing the right level of working hours and shifts coverage for business operations necessary to deliver the support service.
- Perform other tasks in line with systems services operation as suggested by management.
- Contribute to the servers and services administration if required by the business.

About you

Skills / Qualifications:

- Excellent understanding of systems technologies (operating systems, hardware servers including blade and rack mountable servers, virtualization, storage, and backup).
- Excellent understanding of network architecture, backup and restore, storage area networks.
- Excellent communication, facilitation, and customer-facing skills.
- Very good understanding of systems related to Microsoft Windows 2000, 2003, 2008, 2012, VMware, NSX, IIS, MSSQL, DNS, DHCP, Trend Micro, and familiar with other products like CyberArk, JFROG, and Netbox.
- Active directory large deployments.
- Very good understanding of project management.
- Very good technical report writing skills.
- Certification MCSA and VCP is required; MCSE, MCITP, Citrix, and Hyper-V are a plus.

Department

Global Delivery & Operations

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.