Lead Contract Performance Management Specialist

General Electric (GE)

Cairo, Egypt

Ref: KP132-1685

Job description / Role

Employment: Full Time

Role Summary:
The Lead Contract Performance Manager demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise & be involved in long-term planning. You will also be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations

Essential Responsibilities:
As the Lead Contract Performance Manager, you will:

- Plan / coordinate activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction
- Own P&L responsibilities (i.e. orders, sales, margin, cash)
- Oversee opportunities for Extra Work
- Own contract leadership and fulfillment, including all project deliverables and understanding the T&Cs and contract requirements such as, Payment terms and obligations, division of responsibilities, LD & Bonus structure
- Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
- Maintain all CSA related documentation (e.g. Insurance certificates)
- Function as a liaison between internal and external organizations for assigned customers and/or contracts, own the customer relationship, be the single point of contact (SPOC) managing customer communications, and contribute to the overall business strategy
- Be responsible for customer portfolio P&L, growth, KPI metrics, customer strategy and technical support
- Be responsible for developing outage scope and communicating scope to FieldCore, obtain schedule and JCE, policy 6 target settings, drive productivity in overall cost, parts planning including requests for quotes and addressing order issues as they arise, as well as planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
- Organize pre-outage, post-outage and outage milestone meetings and lead "lean outage workouts" for major projects
- Lead direction for all emergent / forced outage resolution, place Service Now (SN) cases and communicate all applicable technical documents to customer (TIL, SB, etc.), oversee and manage warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits and satisfaction for the customer and GE
- Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system and manage the various Power Services' tools, and all customer invoicing, credit notes processing
- Respond to the customer's technical inquiries
- Provide information and support for implementing CM&U's
- Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability in order to increase the facility's efficiency and profitability
- Be responsible for Quality and EHS oversight on work performed at assigned customer sites
- Willing to travel to customer sites

Requirements

Qualifications/Requirements:
- Bachelor's degree from an accredited university
- Minimum of 3 to 5 years of Engineering (preferred in Mechanical or Electrical Power)
- Minimum of 3 to 5 years of knowledge and experience within power plant field services, customer facing, customer contract management, or complex matrixed leadership
- Operations and Maintenance contract management experience

Desired Characteristics:
- Power Services Experience
- Knowledge and experience within the power industry
- Experience planning and executing various outages
- Mastered knowledge of Contractual Service Agreements and processes
- Strong leadership, financial and commercial skills
- Team leader in a dynamic, energetic and proactive environment
- Experience working with customer leadership teams
- Mastery in both oral and written communication skills with the ability to communicate effectively at all levels of the customer's and GE's organization (in both Arabic and English languages)
- Strong interpersonal skills
- Master's degree is a privilege

About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.

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