Lead, CRM

Job description / Role

Purpose of the job
Introducing business changes to CRM system, developing new rules on Siebel CRM system, troubleshooting issues that may impact on the CRM production technology framework, and partner with the end-users and business on introducing new features.

Duties and responsibilities
- Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical solutions within the Siebel CRM platform.
- Design, develop, customize, and configure Siebel applications to meet business needs, ensuring high performance, scalability, and reliability.
- Write clean, efficient, and maintainable code using Siebel tools, scripting languages, and other relevant technologies.
- Customize Siebel workflows, business services, business components, views, applets, and other Siebel objects as needed.
- Perform unit testing, integration testing, and system testing to ensure quality and reliability of developed solutions.
- Troubleshoot and debug Siebel applications, addressing issues and resolving defects in a timely manner.
- Work closely with other members of the development team, including database developers, Ul/UX designers, and system administrators, to deliver integrated solutions.
- Document technical designs, specifications, and configurations to facilitate knowledge transfer and ensure maintainability.
- Provide technical support and assistance to end-users and other stakeholders as needed.
- Stay updated with Siebel CRM technology advancements, best practices, and industry trends to continuously improve development processes and solutions.

Job specification

Education
- Bachelor degree in Telecommunication and Electronics Engineering or Computer Science

Experience
- From 0-2 Years of experience.

Skills and abilities:
- Strong experience in Siebel CRM development, including configuration, workflow, and EAl integration
- Proficiency in Siebel Tools, eScript, and Siebel EAl technologies
- Experience in designing and implementing customizations and extensions in Siebel
- Strong understanding of Siebel architecture and data model
- Proven experience in troubleshooting and resolving complex issues in Siebel CRM applications
- Excellent analytical and problem-solving skills
- Effective communication and teamwork abilities

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.