Lead Customer Insight

Job description / Role

About the role

Purpose of the job

Conducting analysis for the CBU segments to support decision making.

Duties and responsibilities

• Support in pre- and post-launch assessments for offers, products, and campaigns to evaluate performance and ROI.
• Analyze market and internal KPIs to identify commercial trends, opportunities, and challenges.
• Prepare regular analytical reports and dashboards to support management decisions.
• Work closely with cross-functional teams (CVM, Marketing, Sales, Finance) to deliver actionable insights.
• Perform data validation and number crunching to ensure high data accuracy and reliability.
• Support in automating and enhancing recurring analysis and performance reports.

Job specification

Education

• Bachelor’s degree in Business, Economics, Statistics, Engineering, or a related field.
• Strong analytical and numerical skills.
• Good command of Excel and PowerPoint (knowledge of SQL or Power BI is a plus).
• Strong attention to detail, with the ability to interpret and visualize data clearly.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.