Lead Prepaid And Hybrid Segment

Job description / Role

Purpose of the job

Retaining the prepaid and hybrid customer base in consumer market.

Duties and responsibilities

Manage, track, and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget.

Understand churn reasons, factors, and nature for every value segment of the consumer market.

Initiate recommendations, propositions, and solutions for the overall churn of the personal prepaid market.

Develop and manage saving programs and campaigns for the different segments of the personal prepaid market.

Analyze customer loyalty and value and consumer market base behavior.

Responsible to deliver yearly retention plan to meet the company objectives.

Monitor the competition offerings and launches to retain and protect the customer base.

Responsible to design, develop, and deliver ATL and BTL retention propositions for the different segments of the personal prepaid market and assess after launch impact.

Responsible for performing regular proactive retention campaigns.

Develop, together with customer insight team, churn prediction model.

Perform revenue analysis for targeted campaigns and assess targeted customers behavior and revenues.

Communicate closely with different commercial departments to respond to customers needs and deliver a positive experience to the targeted customers within the targeted campaigns.

Job specification

Education

• Bachelor degree in marketing or business (economics or finance).

Experience

• 0-2 years of experience in similar field.

Skills and abilities

• Very good English both spoken and written.
• Customer oriented.
• High business sense.
• Strong analytical thinking.
• Creativity.
• Manage problems.
• Good communication and presentation skills.
• Presentable.
• Good interpersonal skills.
• High teamwork skills.
• Energetic and dynamic.
• Good with numbers.

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. The company is a disability-friendly employer: please feel free to let us know about any specific needs you may have.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.