Lobby Manager

Job description / Role

Company description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh airport.

Job description

Responsibilities:

• Control the food and beverage operations and ensure that the operations are conducted in the best manner according to the principles determined by Rixos Hotels Egypt management.
• Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets, communicate, and ensure adoption of these targets.
• Communicate the Food and Beverage Manager's decisions to subordinate employees and ensure implementation of these decisions in the best manner.
• Manage all business and functions of the F&B department.
• Manage operations to ensure the highest quality delivery of food and beverage products and service.
• Control and analyse the following points:
  • Sales and costs
  • Display quality and service standards of F&B products
  • Ensure proper use, protection, and maintenance of departmental utensils and equipment
  • Conduct activities to increase customer satisfaction and enhance service quality
  • Consolidate business relationships between employees in the department
• Manage pre-interviews, recruitment, performance upgrades, leadership, disciplinary action, and business follow-up.
• Responsible for preparing training programmes for the F&B department and the training of employees in his/her department.
• Organise meetings to obtain data and achieve results.
• Make plans with department managers in order to deliver successful organisations within the hotel.
• Assist the Food and Beverage Manager in updating the following areas related to food and beverages according to the hotel's policies and procedures:
  • Finance, standards, employees and trainings, outlets and recreation/entertainment
  • Conduct promotional activities to increase sales and conduct meetings for banquet organisations
  • Ensure protection, maintenance, and replacement of materials and utensils
• Research opportunities for professional self-development.
• Monitor and prepare reports on the work schedules and performance assessments of subordinate supervisors and employees.
• Implement and monitor employee-related decisions made during management meetings.
• Make effort and ensure others make effort to make the facility's image understood, remembered, and enhanced through top-notch services both inside and outside of the facility.
• Responsible for supervisors and employees at all levels in the department.
• Maintain good relationships with service or product suppliers.
• Find solutions to employee issues and problems, continuously create an atmosphere of working in unity and collaboration, and inspire the spirit of teamwork.
• Take part in the Food Safety Team and attend MR meetings.
• Predict that all activities and purchased equipment and belongings may affect the environment; join all activities organized to protect biological diversity and share responsibilities. Share individual responsibilities to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used materials and equipment (paper, printed out, etc.).
• Implement necessary warnings and departmental trainings to save energy inside the facility. Continue implementing decisions taken for saving energy. Predict effects of environment and energy efficiency on purchased equipment.
• Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.
• Ensure safe carrying, storing, and using of chemicals in accordance with laws, controlling and reducing chemical pollution.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree.
• Experience: At least 10 years' experience in the industry.
• Foreign language: Sufficient level of English to communicate effectively with guests and employees.
• Courses and training: Requires comprehensive theoretical and practical background and attendance in courses and seminars in the related field.
• Computer literacy: MS Office applications.
• Skills: Good command of legislation, laws, and procedures related to the job and other departmental processes. Required to follow up changes, identify their impact on the department, and suggest suitable solutions. Expected to manage an important unit on a facility basis.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.