Management Trainee Front Office (German Speaker)

Job description / Role

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and quality standards. At all times, he/she must display a professional and positive image of the hotel as he/she plays a crucial role in the creation of the first and last impression the guest receives of the hotel.

Kempinski Hotel Soma Bay

Kempinski Hotel Soma Bay introduces luxurious European service with Egyptian hospitality at the premier holiday destination on Egypt's Red Sea coast. The hotel comprises 325 rooms, including 34 suites with a luxurious interior design. We provide a remarkable dining experience in 6 food & beverages with special culinary highlights. The Fitness Center provides a gym, Jacuzzi, sauna, steam room and 4 treatment rooms, where certain massages can be arranged through The Cascades Spa & Thalasso. The Soma Bay leisure facilities include diving & snorkeling, tennis & squash as well as golf facilities located just a few minutes away from the hotel.

Key Responsibilities:

- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski quality standards.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest's method of payment and follow established credit-checking procedures.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person, provide/receive information and take appropriate actions or if needed refer the matters to the relevant persons to handle. It may be handling messages, dealing with complaints, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flights etc.
- Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
- Write down messages accurately for our guests and deliver messages in a timely manner.
- Handle personal wakeup call requests for guests according to our standards and automatic wakeup call requests for group and crew guests.
- Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
- Perform special projects and related duties as assigned.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep yourself informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures and takes reservations and cancellations if required.
- Maintain the neatness of his/her working area and replenishes counters with brochures for guests availability.
- Upon request, stores guest luggage in the luggage storage room. Handles all luggage with care.
- Sell stamps for postcards and letters, send faxes and makes copies etc. for guests.
- Stay updated of all information concerning the hotel services and activities, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest's interest in order to be able to answer guest requests and questions.
- Manage rooms' inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source.
- Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel employees according to hotel procedures.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills & Qualifications:

- Hospitality education (preferred).
- Ability to work and communicate in multinational environment, including excellent oral and written language skills in German and English; Any Additional languages are a plus.
- Committed, resilient and flexible.
- Initial experience in the hotel industry or gastronomy through internships.
- Outstanding commitment, willingness to serve and great interest in a team-oriented way of working
- Interest in developing internationally at Kempinski after training.
- Friendly and cordial appearance.
- The training will be starting from July/August for 6 months.

About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.